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Empowering Consumer Rights in Mexico: Your First Step Towards Legal Action

Have you ever found yourself on the wrong end of unfair commercial practices, where your rights as a consumer were disregarded? It’s time to take a stand and assert your rights, especially when living or conducting business in Mexico. Here, we introduce you to a key player in consumer protection in Mexico: the Federal Consumer Protection Agency (Profeco). Let’s delve into how this agency safeguards the interests of consumers, including Americans and Canadians, and how Mexlaw can assist you in navigating through legal procedures.

Understanding the Federal Consumer Protection Agency (Profeco):

In Mexico, the Federal Consumer Protection Agency plays a vital role in upholding consumer rights by enforcing parameters set forth in the Law. Established in 1976, its primary objective is to ensure consumer well-being through various means such as:

  • Receiving and managing consumer complaints and reports regarding advertising.
  • Monitoring advertising in mass media.
  • Registering phone numbers to prevent unwanted telemarketing calls.
  • Overseeing conciliation procedures.
  • Registering or canceling adherence contracts.
  • Registering and validating pawnshops.
  • Imposing penalties or infractions on service providers who violate consumer rights.
  • Acting as an arbitrator between the consumer and provider and issuing rulings.


It’s important to note that globally, the United Nations General Assembly proclaimed March 15th as World Consumer Rights Day, emphasizing the importance of protecting consumers’ rights on an international scale.

Challenges Faced:

Despite significant strides, the agency faces challenges such as e-commerce and the quality of imported products. While grappling with these issues and striving to adapt, it may not always have the capacity to enforce certain determinations effectively. In case of consumer abuse, seeking legal advice from a lawyer is crucial to assess whether your case qualifies for the agency’s procedures and to determine the best course of action.

The Conciliation Process: The First Step Towards Legal Action

It’s crucial to recognize that the conciliation procedure can serve as the foundation for initiating legal proceedings. This preliminary step involves resolving disputes through negotiation or mediation, facilitated by the Federal Consumer Protection Agency.

Mexlaw offers a team of specialized litigators experienced in handling such processes, ready to guide you through each step.


As a foreigner residing or investing in Mexico, understanding your consumer rights and the avenues available for recourse is essential. The Federal Consumer Protection Agency serves as a safeguard against unfair practices, and Mexlaw stands ready to assist you in asserting and protecting your rights. Don’t hesitate to reach out to us for expert legal counsel and representation tailored to your needs.