What You Should Know About Consumer Rights in Mexico
If you have ever been mistreated by a business or service provider in Mexico, you may feel you do not have any recourse or options to resolve the issue. It seems the employees do not have the authority or the enthusiasm to deal with your complaint. If you feel you have been taken advantage of and do not get any satisfaction from the manager, you can contact PROFECO. PROFECO (Procuraduría Federal del Consumidor), is a government agency tasked with enforcing the law and investigating possible violations. They respond to complaints from residents and tourists, perform random inspections on Mexican businesses...
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